We at MTBtips.com want you to be satisfied with your purchase of The Groover Method or any of our products.
If you have any questions or problems, please let us know by contacting our support team directly. You can email support here.
Our refund policy is clear and to the point. If you take the course, put in the effort and follow the Method...it will work. The Groover Method is unbreakable.
If it doesn't, we will refund your money 100%. Just request this within 30 days of starting the course.
You will have to show us that you did the work, watched the training, did the drills and rides to get the refund. Our refund policy is not for people trying to get the course for free.
I'm Just being honest and upfront.
The Free Trial is a great opportunity for you to "check it out" and to start learning the Groover Method. It will also give you a very good idea of what's coming in Core Rules 2 and 3, too.
No matter what level of rider you are, if you're not serious about wanting to improve your mountain biking, don't sign up. And if you don't believe that there could be a better way to mountain bike than how you do now, then don't sign up. :)
Do sign up only if you are ready to take action and change not just your mountain biking, but your life! The Groover Method is unlike anything you have ever experienced before.
Bottom line, if you take this course and it doesn't work for you, I will refund you 100%. I stand by my word and reputation!
In the event that you decide your purchase was not the right decision, contact our support team and show us you actually did the work. We will review it and attempt to help correct the issue. If we cannot help solve the issue, we’ll issue you a prompt FULL refund. We want to help you learn the Groover Method, as we are certain it will help you mountain bike better.
To be eligible for a refund, you must submit your request and drill/practice/ride details before 11:59pm Australian Eastern Standard Time on the 30th day following your purchase. After you submit your materials, all refunds are discretionary*.
No refunds will be provided more than 30 days following the date of purchase. If you opted for a payment plan and you do not request a refund by the end of the 30th day, you are required to complete the remaining payments of your payment plan. All payments must be made on a timely basis.
*Note: As mentioned above, all refunds are discretionary. If you just downloaded the training material (pdfs, audios, videos, and/or etc), and then promptly asked for a refund, we reserve the right to deny your refund request.
The point of this policy is to give people the chance to try the Method, and to see that it works. If for some reason it doesn’t work, they can get their money back. It wasn’t designed to enable people to steal the training material.
If your refund is denied we will still help and support you in order to get you results because we want to help you mountain bike better.
The whole idea of Free Trial periods are to help you learn what the product is and for you to start getting results with no cost or risk to you. More great training and transformation is waiting for you after your free trial period!